Technical Support – توظيف تقني معلوميات
Description : TECHNICAL SUPPORT REPRESENTATIVE
Technical Support will primarily assist customers who have begun using the tax software or online product that need assistance navigating or trouble shooting issues they experience within the product. They will also primarily assist customers who have completed their taxes using this software and are at the stage of printing and filing their returns. This fulltime seasonal role will also help customers with product selection and purchase inquiries, updating of billing information and data entry. Assist customers with both product/software inquiries, troubleshooting errors and other issues encountered during the installation / download procedures.
For this position, we offer a competitive pay starting wage. This position is also eligible for Medical, Dental, and Vision benefits.
Ability to adhere to work schedules, as well as the flexibility to work overtime when needed.
Making customers and their needs a primary focus of one’s actions; developing and sustaining productive customer relationships.
Demonstrating a positive/understanding attitude in the face of difficult or challenging customer interactions. Having the ability to multi-task with multiple contacts at the same time.
Having achieved a satisfactory level of technical and professional skill or knowledge in position-related
Effectively meeting customer needs; building productive customer relationships; taking responsibility for customer satisfaction and loyalty.
Consistently maintaining high levels of activity or productivity; sustaining long working hours when necessary; operating with vigor, effectiveness, and determination over extended periods of time.
Setting high standards of performance for self; assuming responsibility and accountability for successfully completing assignments or tasks.
Skills : Required Experience/ Technical Skills:
Ability to understand and apply knowledge of policies, process, procedures, confidentiality, business ethics, transaction flow, transaction scripts and documentation requirements.
Ability to download products/applications using various browsers (MS Internet Explorer, Mozilla Firefox, Google Chrome, Safari, etc.)
Familiarity with operating systems.
Ability to research, navigate and locate answers from WebPages and resources independently.
Ability to install / uninstall applications in Windows.
Ability to align communication styles with customers and display deep customer empathy
Ability to communicate through written and verbal communication
Call Center experience, assisting customers with issues via phone, chat
1(+) year of experience troubleshooting hardware and software.
Ability to enable / disable antivirus, firewall and antispyware.
Have used tax software in the past or have prepared own taxes; familiar with tax terminology